I work with dynamic online business owners who really value their customers, who want to build great relationships with them and to make a difference.
What I want is to help businesses on their journey by making sure the customer is at the heart of everything, in the service delivered, the people and systems delivering it and in the very ethos of the business.
I have more than 30 years experience of seeing things from the customer’s point of view, of being their eyes within a business. I've built and developed teams, processes and culture around delivering excellent Customer Service and a brilliant Customer Experience.
You know as well as I do that getting those things right leads to brand advocacy, referral and loyalty. Who wouldn’t want that for their business?
I work with a small team of hand picked associates who have the same passion for delivering excellent customer service as I do, and together we’re here to support you.
Find out more about how I can help customer retention