Outsourced Customer Service Support

Outsourcing Customer Service often means using a large, impersonal contact centre where you’re just another account, you don’t know from one week to the next the members of staff who’ll be handling your work, there’s no consistency in the responses your customers get and you can’t get across your brand personality to build those all important relationships with them.

 

I offer another option for smaller businesses who don’t want that.

 

I make it personal, I care about your customers as much as you do. I’ll get to know you and your business, I’ll want to understand your brand message and tone, the type of relationships you want with your customers. As far as your customers are concerned, they won’t know it’s not you they’re dealing with.

 

You can choose from Complete Management or Holiday Cover.

Complete Management of your customer service work, acting as your Customer Service department. 

Can include responding to inbound customer emails, order and returns management, and other system based  processes that can be performed remotely

Holiday Cover for members of your existing Customer Service team.

Avoid backlogs, overstretched team members sharing out extra work, and unhappy customers by having seamless holiday cover remotely.

Consultancy and Online Business Management   

Need a review of your Customer Service processes and communications to identify where efficiencies and improvements could be made? 

 

Is information lost in internal handoffs? Are rules in place to manage inbound emails? Does the customer have all the details they need without having to contact you?

 

 spend time with you and your team, watching and listening to understand how things work. Depending on what our objective is, I'll put forward a proposal based on the opportunities I see for improvements in that area.

 

And I can just leave that with you.

 

Or I can continue to work with you and your team remotely as an Online Business Manager, to implement agreed changes and provide ongoing Management support to the team.

 

 

Service Promise

When you work with me or one of my trusted team, you can expect : 

  • high quality of service and work
  • commitment and reliability
  • honesty and confidentiality
  • open and transparent billing
  • professionalism and a positive, problem solving attitude

Any communications with your customers on your behalf will at all times represent your company and brand appropriately. 

 

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