Outsourced Customer Service Support
Outsourcing Customer Service often means using a large, impersonal contact centre where you’re just another account, you don’t know from one week to the next the members of staff who’ll be handling your work, there’s no consistency in the responses your customers get and you can’t get across your brand personality to build those all important relationships with them.
I offer another option for smaller businesses who don’t want that.
I make it personal, I care about your customers as much as you do. I’ll get to know you and your business, I’ll want to understand your brand message and tone, the type of relationships you want with your customers. As far as your customers are concerned, they won’t know it’s not you they’re dealing with.
You can choose from Complete Management or Holiday Cover.